Frequenty Asked Questions

General Product Questions

What is BizeeBee?
BizeeBee is a cloud based software solution that manages memberships for a number of businesses like: private fitness instructors, fitness studios, and class-based businesses (performing arts, writing).

BizeeBee save you time when registering new members, taking attendance, keeping members up-to-date with their membership status, and automatically provides you a hi-level view of your business's financial health, no more tallying up receipts or piecing data together yourself!

What can I do with BizeeBee?

  • Register members
  • Track the status of memberships
  • Record purchases.
  • Set up a BizeeBee online store to see more.
  • Check members in (take attendance).
  • Automatically email members a Thank You and Reminders to renew memberships.
  • Create "1-click" lists so you can quickly reach out to members based on attendance and purchase behavior.

...more features and improvements added every month!

Can I accept credit card payments with it?
Yes! With a BizeeBee online store your members can buy packages online and pay by credit card.
In two easy steps, BizeeBee automatically creates a store for you:

  1. Simply add your package in your BizeeBee account, make them visible
  2. Enter your PayPal email. With that, you’ll have an online store in minutes.

Can I take attendance and check-in members?
Absolutely! Once you record a purchase (including the amount and how many credits the purchase is worth), then every time you check in a member, BizeeBee deducts that credit and calculates how many visits remain for that member.

How do I take attendance and check-in members?
Super simple. Enter the members’s name or browse through your member list, then enter the number of credits you want to deduct (e.g. 1 credit = 1 class). Select “Take Attendance”. BizeeBee does the rest.

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I’m used to running reports, I can’t find them on BizeeBee.
Instead of having to select a bunch of fields and push buttons, we’ve created a Dashboard that automatically displays all the data important for your business.  For example, as you record purchases you’ll see a revenue graph appear showing how much you’ve made each month and from which class cards you've sold. As you take attendance, you’ll see how many members have attended class each day this month.

Does it require training?
Not at all. Bizeebee is easy to use. Our goal is to develop solutions that are simple, useful and require no training. Any studio owner, instructor, or volunteer can easily add members, record payments, and check members in to class.

How do I get started?
Sign up; it’s a breeze. No credit card required.
Login in to the application, verify your email, and enter the type of class cards you offer. Add your students, record their purchases, take attendance. You're ready to go! Watch this video to see step by step how to signup and get started with BizeeBee.

I already have a member list (in a spreadsheet, on index cards, etc.). How do I import it?
No problem. Contact us to receive a same day quote for BizeeBee setup. We’ll import your student list and make sure you are all set to get started.

Does BizeeBee support foreign currencies?
Yes.  We support 5 major currencies: the American Dollar, Australian Dollar, Canadian Dollar, British Pound, and Euro.  Every account is by default set to the American Dollar, but  you can change your currency after you sign up.

Do you have swipe cards?
We do not offer swipe cards.

Do you offer scheduling?
We do not offer scheduling. Most of our businesses use Google calendar to make internal scheduling easy for multiple instructors to see.

Can I take attendance for multiple classes?
Yes you can take attendance for multiple classes.

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Can I see how much money my business made in a day?
No.  Currently you can see monthly totals for every package (class card) that you sell.

Is using BizeeBee faster than using paper sign-in or excel sheets?
BizeeBee is faster than paper if you want to search for a member’s name, and know the status of their membership.

Excel spreadsheets can be faster if you are on a slow internet connection.  One benefit among others to using BizeeBee versus Excel is that we backup your data hourly.

Can members see their account status online?
No. You can show your members their membership details by:

  1. Logging in and going to the Members tab
  2. Search for a particular member’s name
  3. Click on their name
  4. See the status of the membership

Can members schedule a class online?
No.

Does BizeeBee work for iPhones/iPad?
On an iPad you can use BizeeBee on the Safari browser. iPhone screens are a little too small.

Does BizeeBee work offline?
No.  You will need to have internet to access your BizeeBee account.  We do have a few businesses that do not have internet.  They use signin sheets in combination with BizeeBee. After the day is over they take the sign in sheets and record attendance and purchases into BizeeBee.

How can I export my data?
Send us an email with the dates you’d like us to export your data.

Integrated Services Questions

Does BizeeBee integrate with any merchant services like my bank swipe machine or Square?
We integrate with your PayPal account.  We are currently working on an integrating with a provider to take credit card payments.

How can I show my members the option to pay using a credit card on PayPal when they checkout from my BizeeBee online store?
You will need to have a PayPal Premier or Business Account.  If you already have this type of account then here is the step to make it an option:

To turn the feature off, simply go to the Profile subtab, click on Website Payment Preferences under the Selling Preferences column, and check the yes/no box under PayPal Account Optional.

To find out more visit the PayPal website.

Do you integrate with email marketing tools like Constant Contact, MailChimp and Vertical Response?
We integrate with MadMimi. Watch this video on how to synchronize your contacts in BizeeBee and MadMimi.

Does your software integrate with QuickBooks?
No.  We do provide monthly paying businesses with an Excel spreadsheet that they can use to import their data into QuickBooks.

Does your software have payroll?
No. However, here is a video on how to perform payroll tasks using the instructor chart.

Pricing & Monthly Subscription Questions

Does BizeeBee have a contract?
There are is no contract to sign.  You can cancel anytime.  You are billed each month.

How much does BizeeBee cost?
BizeeBee is in business with you. Billing is monthly and based on yours business's size. Check out our easy plans and pricing.

Do you offer a discount for multiple businesses?
We think our pricing is pretty fair for the value we offer.  We recommend using one account per business for proper accounting practices.  But if you wanted to, you could use a single account for all your businesses.

BizeeBee Business Questions

How long has BizeeBee been in business?
We were founded in January 2010, and launched our first product in December 2010.
See how the business first started, the vision for it, and track our progress.

Do you have non-yoga customers?
Yes.  We have a number of personal trainers, Zumba & dance studios, martial arts studios, performing arts centers, life coaches, and writing workshops.

How many customers does BizeeBee have?
BizeeBee services 600+ businesses across the world. We have customers in the US, Australia, Canada, France, New Zealand, and UK.

Are you the same as Mindbody online?
We are cloud based software solution like MindBody.

MindBody services small and large businesses such as fitness studios and spas in 75 countries with 50-500+ customers daily.  It provides any and all features a business would need despite its size.

BizeeBee’s core value is simplicity.  We want business owners to be up and running the same day.  We focus primarily on servicing small independent membership based businesses with 50-100 members daily.  We do not service spas or businesses that service clients one at time.  We service membership based businesses, typically businesses that offer classes.

We also do not require you to sign any contracts, whereas most MindBody customers have a year long contract.

Is my data safe?
BizeeBee knows how important your customer data is to you.  Your privacy is respected. All data is secure and backed up hourly.

BizeeBee is designed based on your feedback. We are constantly talking with business owners just like you. Try BizeeBee and let us know what how managing your business can be easier.